Privacy Policy
Colliers Wood Removals Privacy Policy
This Privacy Policy explains how Colliers Wood Removals collects, uses, stores, shares, and protects personal data relating to its customers and prospective customers. It applies to all individuals using our removal and related services in the Colliers Wood area and surrounding locations.
We are committed to complying with the United Kingdom General Data Protection Regulation GDPR and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data processing practices and your rights.
Scope of this Privacy Policy
This Privacy Policy applies to all Colliers Wood Removals customers, prospective customers, and website users in the Colliers Wood area and nearby locations who contact us, request a quote, book a service, or interact with us in any other way. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you use our services or communicate with us:
Identification and contact details such as full name, address, email address, and any other contact details you choose to provide.
Service and booking details such as current and new property addresses, access details, property type, dates and times of the move, inventory of items, and any special instructions relating to the removal service.
Communication data including information contained in enquiries, messages, or feedback you send to us by phone, post, or online contact forms.
Billing and payment information including the amount charged and payment status. We do not store full payment card details; these are handled by secure third party payment processors where applicable.
Technical and usage data such as information about how you interact with our website, including IP address, browser type, and pages visited, where this is collected by cookies or similar technologies in accordance with applicable law.
Lawful Basis for Processing Your Data
We process your personal data only where we have a valid lawful basis under GDPR. Depending on the context, we rely on one or more of the following lawful bases:
Performance of a contract We process your data to provide you with removal and related services, including responding to your enquiries, preparing quotes, managing bookings, carrying out removals, and handling payments.
Legitimate interests We process your data where it is necessary for our legitimate business interests, for example to manage our relationship with you, improve our services, handle complaints, protect our business, and prevent fraud. When we rely on legitimate interests, we balance these interests against your fundamental rights and freedoms.
Legal obligations We process your data where necessary to comply with legal and regulatory obligations, such as tax and accounting requirements or responding to lawful requests from public authorities.
Consent In limited circumstances we may rely on your consent, for example for certain marketing communications or optional use of non essential cookies. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to your enquiries, provide quotations, and advise on our services.
To plan, organise, and perform removal and related services at the addresses you provide.
To manage bookings, rescheduling, cancellations, and customer accounts where applicable.
To issue invoices, process payments through secure third party providers, and manage our financial records.
To communicate with you about your booking, service updates, and any issues or queries.
To improve our services, including reviewing feedback and analysing service performance in an anonymised or aggregated form where possible.
To keep appropriate business, legal, and financial records.
To comply with applicable laws, regulations, and guidance from regulatory bodies.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, and in line with legal and regulatory requirements.
Customer and booking records including contact details, service details, and invoices are generally kept for up to six years after the end of the relevant financial year to meet tax, accounting, and legal requirements.
Enquiry data from prospective customers who do not proceed with a booking may be retained for a shorter period, typically up to two years, unless a longer retention period is required for legal reasons or to resolve disputes.
Technical data such as website logs and cookie related information is retained for varying periods depending on the type of data and purpose, generally for as short a time as is reasonably necessary for security, analytics, and performance improvements.
After the relevant retention period expires, we will securely delete, anonymise, or irreversibly destroy your personal data.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers are engaged under written contracts and may only process your personal data in accordance with our instructions and applicable data protection law.
Typical categories of data processor we use include:
IT and hosting providers who help us operate our website, email, and business systems.
Payment processors who handle secure payment transactions on our behalf.
Professional advisers such as accountants or legal advisers, to the extent necessary for the provision of their services.
We may also share your data with third parties where required by law, to protect our legal rights, or in connection with business restructuring, provided such sharing complies with data protection requirements.
We do not sell your personal data to third parties.
International Data Transfers
Where our service providers or systems involve the transfer of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place. This may include the use of standard contractual clauses or reliance on other lawful transfer mechanisms recognised under GDPR to ensure your data is adequately protected.
Security of Your Personal Data
We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, staff awareness, and regular review of our security practices.
However, no method of transmission or storage can be guaranteed as completely secure. You are responsible for ensuring that any personal data you provide to us is transmitted in a secure manner and that your own devices and systems are protected.
Your Data Protection Rights
Under GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and legal limitations:
Right of access You can request confirmation of whether we process your personal data and obtain a copy of that data along with certain information about how it is used.
Right to rectification You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure You can request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
Right to restriction You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object You can object to processing that is based on our legitimate interests or carried out for direct marketing purposes. We will stop processing your data for such purposes unless we have compelling legitimate grounds or are required to do so by law.
Right to data portability Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, and machine readable format or transfer it to another controller where technically feasible.
Right to withdraw consent Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have any questions about how we handle your personal data, you can contact us using the details provided on our website or in your service documentation.
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office, if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updates will be made available on our website and will apply from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
